If you believe you are experiencing a medical emergency, please call 911.
THIS DOCUMENT CONTAINS AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER, WHICH AFFECT YOUR LEGAL RIGHTS. YOU SHOULD REVIEW THIS DOCUMENT IN ITS ENTIRETY BEFORE ACCESSING OR USING THE ONLINE SERVICES.
Agreement and Terms
Our Online Services are intended for a United States audience. If you live outside the U.S., you may see Content on the Online Services about products or therapies that are not available or authorized in your country.
By using our Online Services, or Program Equipment in addition to participating in the Program, you agree to these Terms and our Privacy Policies located under the “Resource Library” tab. We may change these Terms at any time, and such changes will be posted on the Online Services, with the date of the last revision listed as the “Effective Date” at the bottom of these Terms. Any modifications will be effective immediately upon such posting. By continuing to use the Online Services or Program Equipment, you consent to any changes to our Terms.
By accepting these Terms (i) you represent that you are of legal age to enter into a binding contract and (ii) you signify that you have read, understood and agree to these Terms (and that such Terms are enforceable like any other written negotiated agreement signed by you) and certify that you are at least 13 years old or older. If you do not agree to these Terms, or you are not at least 13 years old, you may not participate in the Online Services.
You acknowledge and agree that you are voluntarily agreeing to participate in the Program. The Program has been explained on-line or by one of your care managers and allows you to receive and use the Program Equipment. You acknowledge that you have access to your biometric data through the Program Equipment at all times. We will periodically provide care management services during weekday business hours. We may contact you during regular business hours. We may remind you to test your vital signs, and we may ask you to retest the vital signs during the Program. You consent to receive in-app messaging from us as part of the Program.
You agree that you will be the only user of the Online Services or Program Equipment. You understand that you can choose to end your participation in the Program at any time.
You understand your use of the Program Equipment may make it possible for others to view your data. You are responsible for maintaining the Program Equipment and keeping it safe. You agree to return the Program Equipment to us or our Distributor within 10 days after the end of the Program or when you choose to leave the Program.
Your affirmative act of using the Online Services, the Program Equipment, or registering for membership, constitutes your electronic signature to these Terms and your consent to enter into this agreement electronically. You may print and retain a copy of these Terms. To print, you will need (i) a device (such as a computer or mobile phone) with a web browser and Internet access and (ii) either a printer or storage space on such device.
Important Note Regarding Content of Digital Property and Program Limitations
We do not provide real-time monitoring of your data or health status through the Program. You should not use the Program Equipment (to the extent received) in the event of a medical emergency. The information and content (collectively, “Content”) on the Online Services or the Program Equipment is for your general educational information only. We are not, and the Program or Program Equipment is not, a health care provider. We do not, and the Program or Program Equipment does not, recommend any health care service, supply or treatment for you. You should call your health care provider if you have urgent questions about your health, and you may call your Program care management nurse or health care provider if you have non-urgent questions about your health. You should call 9-1-1 if you believe you have an emergency medical situation.
You are responsible for protecting your username (e.g., the email address and password that you provide when registering for Online Services or the Program Equipment) or other activation codes, and if they are compromised, you agree to change your username and password and immediately “Contact Us”.
Restrictions on Use of Online Services or Program Equipment
You Will Not:
You Agree That:
Posting Messages, Comments or Content
You Will Not:
You Agree That:
License to Use Online Services, Program Equipment, and Content Ownership
Subject to these Terms, the Company grants you a personal, non-commercial, non-transferable, non-exclusive, revocable, limited license to view the Content on our Online Services or the Program Equipment for the sole purpose of participating in the Program. All rights, title, and interest in and to the Online Services or the Program Equipment, including the Content, and all intellectual property rights, including all copyright, trademark, patent, and trade secret rights will remain with the Company and our licensors and vendors. No ownership interest is transferred to you or any other entity by virtue of making the Content available on the Online Services or the Program Equipment, granting you a license to use the Online Services, the Program Equipment or your entering into this Agreement.
You may not install or use a copy of the Application on a device you do not own or control. You may not distribute or make the Application available over a network where it could be used by multiple devices at the same time. The Application is only for your personal non-commercial use.
You may not sell, rent, lend, lease, redistribute, or sublicense the Program Equipment or the Online Services or circumvent any technical limitations in the Program Equipment or Online Services or otherwise interfere in any manner with the operation of the Program Equipment or Online Services, or the hardware or network used to operate the Program Equipment or Online Services. You may not copy, reverse engineer, decompile, disassemble, modify, create derivative works, or otherwise attempt to derive the source code of the Program Equipment or Online Services. This Program Equipment and Online Services and its content are protected by copyright under both United States and foreign laws. Any use of the Program Equipment or the Online Services and its content not explicitly permitted by these Terms is a breach of this agreement and may violate the law. If you violate these Terms, your license to use this Program Equipment and the Online Services automatically terminates and you must immediately cease using the Program Equipment and the Online Services.
We may terminate this license at any time for any reason. If you breach any of these Terms, your license to the Online Services or Program Equipment and its Content terminates immediately. Upon the termination of this license, you must stop using the Online Services and Program Equipment, including all Content, and return or destroy all copies, including electronic copies, of the Content in your possession or control.
Copyright Infringement – DMCA Notice
The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under US copyright law. If you believe, in good faith, that content or material on our Online Services infringes a copyright owned by you, you (or your agent) may send the Company a notice requesting that the material be removed or access to it blocked. Notices and counter-notices with respect to the Online Services should be sent to the applicable address below:
The notice must include the following information: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material that is claimed to be infringing or the subject of infringing activity; (d) the name, address, telephone number, and email address of the complaining party; (e) a statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law; and (f) a statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send us a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA.
Unsolicited Idea Submission Policy
It is our policy not to accept or consider unsolicited ideas or offers to sell intellectual property. We ask that you please do not submit any such ideas or offers to us or our employees or contractors.
This policy is intended to avoid potential misunderstandings if our technology, products, or services may seem similar to a submission made to the company. If you still choose to make any submission to us, you agree as follows, regardless of any statements made in your submission:
If you are uncertain about the meaning of this policy or the legal ramifications of submitting materials to us, you should consult with your attorney before making a submission.
While using our Online Services or the Program Equipment, you may go to a link to other online websites, mobile websites, platforms, services, and applications (“Weblinks”) and leave our Online Services. For your convenience, we provide Weblinks to other online content or sites that may contain information that may be useful or interesting to you. We do not endorse, nor are responsible for, the content, accuracy or accessibility of the content of Weblinks operated by third parties. You are solely responsible for your dealings with such third parties and should review the Terms and privacy policies of such third parties.
Nothing within these Terms should be meant or implied to be a warranty. You use the Online Services or the Program Equipment at your own risk. We do not guarantee the accuracy, completeness, timeliness, correctness or reliability of any content available through the Online Services or the Program Equipment. The Online Services and the Program Equipment are provided to you when available and are provided on an “as is” basis. We make no representation that use of our Online Services or Program Equipment will be uninterrupted or error-free, or free of viruses or other harmful components.
Limitation of Liability
You agree that we have no liability for any loss arising out of, or relating to: these Online Services, the Program or the Program Equipment; any third-party site or program accessed through the Online Services or the Program Equipment; any acts or omissions by us or any third party; or your access or use of the Online Services or the Program Equipment. This limitation of liability includes any claim based on warranty, contract, tort, strict liability, or any other legal theory.
This limitation of liability does not apply if you are a New Jersey resident. With respect to residents of New Jersey, any released parties are not liable for any damages unless such damages are the result of our negligent or reckless acts or omissions; and any released parties are not, in any case, liable for indirect, incidental, special, consequential or punitive damages.
Other states may also limit liability. If your state does not allow this type of limitation, one or more of the limitations above may not apply to you.
You agree to defend, indemnify, and hold harmless any released parties from any claim by third parties, including reasonable attorneys’ fees for counsel of our own choosing, arising out of or related to your breach of the Terms or any copyright infringement, misappropriation, misuse, gross negligence, intentional misconduct, or violation of applicable law relating to your use of the Online Services, the Program Equipment or Content. You may not transfer or assign any rights or obligations under this Agreement. In any litigation, you will cooperate with us in asserting any available defenses.
You may not use, export, re-export, import, sell, transfer, or proxy our Online Services, the Program Equipment or Content unless such activity is permitted by these Terms and such activity is not prohibited by United States law, the laws of the jurisdiction in which you receive our Online Services, or any other applicable laws and regulations. In particular, but without limitation, the Online Services and/or Content may not be exported, re-exported or made available in any manner (a) into any U.S. embargoed countries or (b) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Department of Commerce Denied Person’s List or Entity List.
By using our Online Services or Program Equipment, you represent and warrant that you and any ultimate beneficiary of our Online Services or Program are not located in any such country or on any such list. You also agree that you will not use our Online Service for any purposes prohibited by U.S. law, including, without limitation, the development, design, manufacture or production of nuclear missiles or chemical or biological weapons.
PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT
No Class Actions. PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS
Changes to this Section
We will provide 30 days’ notice of any changes to this section. Amendments will become effective thirty days after we provide such notice. If a court or arbitrator decides that this subsection on “Changes to this Section” is not enforceable or valid, then this subsection will be severed from the section entitled “Resolving Disputes,” and the court or arbitrator will apply the first “Resolving Disputes” section in existence after you began using the Online Services or the Program Equipment.
This “Resolving Disputes” section will survive any termination of your account, enrollment in any program, eligibility for coverage the Online Services or the Program Equipment.
Governing Law and Statute of Limitations
You agree that Minnesota law governs these Terms and any claim or dispute that you may have against us, and you agree to the jurisdiction and venue of the state and federal courts in Minnesota for any dispute involving the Company or its employees, officers, directors, agents and providers.
Unless you are a resident of New Jersey, you must initiate any cause of action within one year after the claim has arisen, or you will be barred from pursuing any cause of action. The United Nations Convention on Contracts for the International Sale of Goods do not apply to these Terms.
We may cancel, suspend or block your use of the Program Equipment or the Online Services and/or registration at any time, without cause and/or without notice. You agree that we will not be liable to you or any other party for any termination of your access to the Program Equipment or the Online Services in accordance with these Terms.
If any provision of these Terms is held to be unenforceable or invalid by an arbitrator or court of competent jurisdiction, the remaining portions of the Terms will be determined without the unenforceable or invalid provision. All other Terms will remain in full force and effect.
These Terms, and any supplemental terms, policies, rules and guidelines posted on the Online Services, constitute the entire agreement between you and us in connection with the Online Services and supersede all previous written or oral agreements. You acknowledge that we have the right to seek, at your expense, an injunction to stop or prevent a breach of your obligations. No waiver by us will have effect unless such waiver is set forth in writing and signed by us; nor will any such waiver of any breach or default constitute a waiver of any subsequent breach or default.
Mobile Devices and Applications
The following additional terms apply to your access to or use of the Application through any mobile device (such as tablets, mobile phones, etc.), and are “Additional Terms” as defined above.
Rights Granted to You. We grant you a limited, non-exclusive, revocable, non-transferrable license to download, install and use the Applications solely for your personal, non-commercial use on a mobile or tablet device owned or controlled by you and only in accordance with the Terms. Other than the limited rights granted in the immediately preceding sentence, no other rights are granted to you. This is only a license, and not a sale of, the Applications to you.
Additional Restrictions and Notices. You agree that you will not remove, disable, circumvent or otherwise create or implement any workaround to any copy protection, rights management, or security features in or protecting the Applications. You acknowledge that we may issue an upgraded version of the Applications and may automatically upgrade the Application that you are using. You consent to such automatic upgrading and agree that these Terms shall govern all such upgrades. Our Applications or the Online Services may include third-party code and other software, which is governed by the applicable open source or third-party end user license agreement, if any, that authorizes the use of such code.
Third-Party Terms. You agree to comply with all applicable terms, conditions and agreements between you and any third party that provides products or services that facilitate or enable your use of any Application, and you acknowledge and agree that your use of any Application may result in charges to you by those third parties in connection with the products and services they provide to you (such as data plan charges), and you will be solely responsible for any such charges.
Termination of Your Rights. Upon any termination of your rights hereunder, for any reason, you will immediately uninstall or delete the Applications and cease any further use of such Applications.
Special Notice for International Use/Export Controls. Any technology or software underlying the Applications or Online Services that is available in connection with the provision of the Online Services and the transmission of applicable data (collectively, the “Software”), if any, is subject to United States export controls. No Software may be downloaded from the Applications or Online Services or otherwise exported or re-exported in violation of U.S. export laws. Downloading or using the Software is at your sole risk. Recognizing the global nature of the Internet, you agree to comply with all local rules and laws regarding your use of the Applications and/or Online Services, including as it concerns online conduct and acceptable content.
Apple iOS App. If the Online Services that you use include an Application that you download, access and/or use and that runs on Apple’s iOS operating system (an “iOS App”), you acknowledge and agree that:
Google App. If the Online Services that you use includes an Application that you download, access, and/or use from the Google Play Store (“Google-Sourced Software”): (i) you acknowledge that these Terms are between you and us only, and not with Google, Inc. (“Google”); (ii) your use of Google-Sourced Software must comply with Google’s then-current Google Play Store Terms of Service; (iii) Google is only a provider of the Google Play Store where you obtained the Google-Sourced Software; (iv) we, and not Google, are solely responsible for our Google-Sourced Software; (v) Google has no obligation or liability to you with respect to Google-Sourced Software or the Terms; and (vi) you acknowledge and agree that Google is a third-party beneficiary to the Terms as it relates to our Google-Sourced Software.
Survival and Assignment
Your obligations under the following sections survive termination of this Agreement: Agreement and Terms; Important Note Regarding Content of Digital Property and Program Limitations; License to Use the Online Services, Program Equipment, Application and Content Ownership; Restrictions on Use of Online Services or Program Equipment; Text Messaging; Posting Messages, Comments or Content; Copyright Infringement – DMCA Notice; Unsolicited Idea Submission Policy; NO WARRANTY; LIMITATION OF LIABILITY; Indemnification; Export Controls; Resolving Disputes; Governing Law and Statute of Limitations; Termination; Severability; Miscellaneous and Mobile Devices and Applications. You may not transfer or assign any rights or obligations under this Agreement. The Company may transfer or assign its rights and obligations under this Agreement.
If you have questions regarding these Terms, contact us at: (877) 751-9207. For claims, benefits or other questions, call the customer service number on your ID card. For questions about your care, please contact your health care provider.
August 28, 2022