Comprehensive RPM services and support

Realize the full potential of your program with our dedicated remote patient monitoring (RPM) services.

Our team partners with you every step of the way, offering hands-on support, industry-leading logistics, and continuous education so you can confidently launch, manage, and scale your RPM program for lasting success.

Implementation support

Personalized implementation for your program’s success

Vivify Health delivers hands-on support and a tailored implementation plan to ensure your RPM program launches smoothly and efficiently – often in as little as eight weeks. Our dedicated team partners with your key stakeholders to define clear program goals, outline roles and responsibilities, and establish a roadmap with achievable milestones at every phase.

Expert clinical guidance every step of the way

Our experienced clinical account managers (CAMs) – many of whom are registered nurses – guide you from initial planning through ongoing optimization. Gain the advantage of industry-leading practices, nurse-led training, and continuous support tailored to help you launch, grow, and sustain effective remote care programs. With Vivify Health, you have a reliable partner to help navigate challenges and deliver positive outcomes for your patients and organization.

Logistics support

Streamlined distribution backed by trusted expertise

Vivify Health delivers a seamless experience through robust logistics, powered by our Optum®-owned, FDA-registered, U.S.-based distribution center. From enrollment to delivery, our team manages every step — assembling, shipping, and tracking kits directly to homes or care facilities. Our streamlined operations guarantee prompt delivery, with most shipments arriving within two business days, so patients can get started without delay. With the Care Team Portal, providers have visibility into shipment status and logistics reports, ensuring full transparency and effortless management.

Advanced kit and device management

Beyond delivery, we offer flexible kit management, from direct-to-patient shipping to bulk delivery to your facility. Once care is complete, we handle retrieval, cleaning, and reprocessing of all equipment. Our hardware-as-a-service (HaaS) program further simplifies RPM device management by overseeing procurement, maintenance, and helping to ensure devices are updated and ready for use. With proactive monitoring, routine software upgrades, and lifecycle management, your organization can focus on patient care while we manage the logistics behind the scenes.

Vivify University

Comprehensive training from day one and beyond

With access to Vivify University, care teams are empowered through every stage of implementation. Our robust onboarding program includes live, educator-led webinars covering everything from patient experience to effective use of our Care Team Portal. Each session is designed for flexibility and clarity, giving your team the confidence to launch your RPM program efficiently. As your partnership with Vivify Health progresses, our continuous training resources ensure your staff remains up to date on new workflows, tools, and best practices – supporting your success well beyond go-live.

Flexible, role-specific learning — anytime, anywhere

With the Vivify University online learning platform, education is always within reach. Our tailored, role-based courses are available 24/7, allowing users to learn at their own pace. Course content ranges from foundational skills to advanced patient monitoring, with progress tracking, quizzes, and certifications. Our commitment to ongoing education means your staff is always informed about the latest product updates and features, including regular “What’s New” modules, monthly “Lunch and Learn” recordings, and the latest release notes – all designed to help maximize your team’s effectiveness and engagement.