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Tips for choosing an RPM vendor
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As the global remote patient monitoring (RPM) market continues to grow1 in the age of digital transformation, healthcare providers should thoughtfully consider the right RPM vendor. But with a plethora of options available, selecting the right RPM partner to meet your unique requirements can be daunting.
Don’t fret! In this article we unpack some of the key considerations in identifying and selecting an RPM vendor for your healthcare needs.
1. Technology and integration capabilities
One priority when selecting an RPM vendor is ensuring their technology seamlessly integrates with your existing IT landscape, particularly your Electronic Health Records (EHR) system2. Interoperability is important to providing a unified view of patient data, so make sure the vendor’s remote patient monitoring software solution adheres to industry standards for seamless data exchange. Further, check if the vendor offers robust API support for easy integration.
2. Data security and compliance
Healthcare data is sensitive, and ensuring its security is paramount. Your RPM vendor must support compliance with HIPAA rules and other regulatory standards to protect patient information. Verify that the vendor complies with regulations, and assess their security measures and protocols, such as encryption, secure data storage, and multi-factor authentication.
3. User experience
Both patients and healthcare providers anticipate an RPM system that is easy to use. Evaluate the system’s interface, making sure that it is intuitive and accessible to users with varying technical abilities to encourage adoption of the technology. Further, ensure the vendor offers comprehensive training and ongoing support.
4. Scalability and flexibility
Your RPM needs may evolve over time. The right vendor should offer remote patient monitoring services that can grow with your practice and adapt to changing requirements, so be sure to assess whether they can scale their product as your patient base grows. You might also consider looking for a vendor that can provide customization to meet specific needs.
5. Cost and reimbursement
Understanding the cost structure and potential reimbursement opportunities is important for budgeting and financial planning. Make certain that the vendor provides a clear and transparent pricing model. Additionally, check if the RMP solutions offers integrated billing opportunities and tracking of potential patient reimbursement options as opportunities expand.
Choosing the appropriate RPM vendor is a pivotal choice that can influence both operational efficiency and the patient experience. By systematically evaluating vendors based on technology integration, data security, user experience, scalability, and cost, healthcare providers are in a better position to identify the most suitable partner and position themselves for future success.
Vivify Health is a remote patient monitoring company that offers a powerful RPM software solution with integrated third-party biometric devices designed to help improve the efficiency and effectiveness of your disease management and post-acute care programs.
- MarketsandMarkets. Remote Patient Monitoring Market. https://www.marketsandmarkets.com/Market-Reports/remote-patient-monitoring-market-77155492.html
- (2022). Remote Patient Monitoring Implementation Playbook. American Medical Association.
- Lawrence, K., Singh, N., Jonassen, Z., Groom, L., Arias, V., Mandal, S., Schoenthaler, A., Mann, D., Nov, O., and Dove, G. (2023, July 27). Operational Implementation of Remote Patient Monitoring Within a Large Ambulatory Health System: Multimethod Qualitative Case Study. National Center for Biotechnology Information, National Library of Medicine, National Institutes of Health. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10415949/
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This information is not meant as legal or financial advice; consult with your professional advisors for advice specific to your business.
