Preparing patients for RPM

June 17, 2025

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Because remote patient monitoring (RPM) is an increasingly valuable tool in managing chronic conditions, aiding post-surgery recovery, and even promoting general wellness, it’s crucial for patients to recognize their significant role in helping maximize its effectiveness.

Following are some ways that healthcare professionals can help patients transition smoothly to this innovative way of managing their health.

Communicate openly

The first step in preparing a patient for RPM is clear, open communication. Discuss the purpose of RPM in a way that is understandable and relatable, explaining that RPM is designed to keep track of vital health metrics like blood pressure, glucose levels, or heart rate from the comfort of their own home. Ensure the patient understands that remote monitoring does not replace in-person care but complements it, offering more frequent monitoring and helping to prevent potential complications before they escalate. Additionally, use language that is free of medical jargon.

Consider providing reference materials that detail how RPM can be used for their condition. It may also be helpful to conduct a telehealth appointment before they begin using their remote monitoring devices to familiarize them with the technology.

Highlight the benefits

Some patients may be hesitant to adopt new technology, so emphasizing the benefits of RPM is crucial. Focus on what matters to the patient — better access to care, improved health outcomes, lower costs, and improved quality of life¹. Highlight how RPM can help them feel more in control of their health.

Aim to provide greater peace of mind, ensuring patients feel comforted knowing their healthcare provider is keeping an eye on their health (even when they are not physically present).

Provide training and education

One hurdle for patients can be grasping how to use the technology associated with RPM, so it’s essential to explain how the remote monitoring devices function and offer hands-on guidance. Whether it’s a blood pressure monitor, pulse oximeter, or glucose meter, patients should feel comfortable operating it.

Consider walking the patient through how to use the devices, from turning them on to taking accurate readings. If possible, offer written instructions or video tutorials they can refer to later. For those who may be concerned about troubleshooting problems, reassure them that the devices are designed to be easy to use, and provide a contact for technical support.

Gain support from loved ones

Having a support system can be helpful, especially for an aging population or those who may not be tech-savvy. Encourage patients to involve family members or caregivers in the process. Explain to the patient that having someone to help them with setup, troubleshooting, or just offering encouragement can make the transition smoother.

It may be helpful to involve caregivers in the initial discussions and educate them about RPM so they understand how it works and can help with device usage and monitoring.

Reinforce the patient's role

Finally, it’s important to emphasize the patient’s role in their own health management. Encourage patients to regularly check their health metrics and report any concerns. Remind them that they can communicate with their healthcare provider through secure portals if anything unusual arises.

By fostering a collaborative relationship, patients can feel more empowered to take ownership of their health.

Remote patient monitoring represents a powerful way to engage patients in their health journey. By communicating clearly, demonstrating the benefits, educating patients on device usage, and involving loved ones in the process, healthcare providers can help to ensure a smoother transition to RPM, which in turn empowers patients with the information they need to help modify their behavior to create healthier outcomes².

Vivify Health is a remote patient monitoring company that offers a powerful RPM software solution with integrated third-party biometric devices designed to help improve the efficiency and effectiveness of your disease management and post-acute care programs.

References

1-2 . Scott, J. (2021, June 17). The Benefits of Remote Patient Monitoring Are Wide Ranging. HealthTech. https://healthtechmagazine.net/article/2021/06/benefits-remote-patient-monitoring-are-wide-ranging-perfcon