PLANO, Texas, March 14, 2017 /PRNewswire/ — In its inaugural use of remote patient monitoring, Reid Health is winning overwhelming patient adoption. The health system, which serves patients in west central Ohio and eastern Indiana, credits a 90 percent patient compliance rate to attentive onboarding by care coordinators and patient-friendly technology from Vivify Health, the pioneer and market leader of remote care via mobile devices.

Known as the health system “with a personal touch,” Reid Health has intentionally designed its continual care program to foster engagement and higher satisfaction among patients dealing with isolating chronic conditions that leave them vulnerable to gaps in care between clinical visits.  The program continuously connects patients to their care teams and also equips them with self-reporting tools, on-demand education and more, all within the Vivify Pathways™ solution.

“Remote patient monitoring is essential for keeping patients healthier and out of the hospital, but the technology must be easy, even enjoyable for these patients to use.  That’s why Vivify Health has been such an ideal partner for us. The company’s technology and knowledge have been integral in helping us successfully deliver responsive, continual care that is making our patients feel better and genuinely cared about,” said Billie Kester, Vice President of Continuum of Care at Reid Health.

Families and patients give Reid’s remote monitoring high marks

With the continual care program launched just this past November, Reid Health is currently collecting benchmark data on reduced hospital readmission rates and increased medication adherence. Already evident is the patient compliance rate of 90 percent, plus significantly positive feedback from patients and their family members.

As one patient’s spouse stated, “I feel like I have a guardian angel over my wife now.”

A smooth transition of patients into the continual care program is a vital beginning to high engagement and compliance. To that end, each patient in the continual care program receives a remote monitoring kit from Vivify Health that includes a tablet with animated videos that walk patients through an easy set-up, and various wireless health devices to collect the patient’s biometric data.

At any time patients can request a video chat, look up information about their condition, review their care plan instructions, and at scheduled intervals, share biometric data with care team members who monitor for any anomalies in the patient’s condition. Such events can be quickly acted on, often with a mild intervention in the patient’s own home that heads off a more acute deterioration which could end with a hospital admission.

“Within the first days of the program one of our care members was able to intervene on behalf of a patient who was experiencing chest pains and sweating. An adjustment to the patient’s medication alleviated these symptoms and kept the patient in his own home,” added Kester.

The mainstreaming of continual care

To rein in costs while increasing patient engagement, more health systems are turning to Vivify’s Pathways remote monitoring via any mobile device. In 2016 alone, Vivify signed on more than 20 health systems representing a potential market of millions of patients for remote patient monitoring. While Reid Health is newly committed to this continual care landscape, it has done so with remarkable early success.

“We’re very proud that our remote monitoring technology has contributed to Reid Health’s 90 percent patient compliance rate, with immediately positive health and financial outcomes. This is a direct reflection on the quality of Reid’s care team and how easy the Vivify solution is to use,” noted Eric Rock, CEO of Vivify Health.

Rock continued, “After all, you can have the very best solution out there, but if you don’t have the right team and process for delivering remote care services, it will flounder. That is another reason why we set our customers up for success by equipping them not only with great technology, but proven best practices for continual care.”

About Reid Health

Reid Health, established originally in 1905, is a regional system serving east central Indiana and west Central Ohio from its main campus at 1100 Reid Parkway in Richmond, Ind. The main campus houses a more than 200-bed inpatient hospital, Outpatient Care Center and Medical Office Building. The system has satellite locations in nine area counties, and includes a rapidly growing physician network, Reid Health Physician Associates.

About Vivify Health

Vivify Health is one of healthcare’s leading mobile Remote Care Management Platforms, providing multiple modalities of health consumer monitoring and engagement, aligned with individual risk profiles and technical capabilities. Founded in 2009, Vivify Health was among the first companies to deliver remote care technology via the cloud and mobile devices (mHealth), with deep integration into EMR, Analytics and Population Health systems, including open APIs for real-time and bi-directional data exchange, enabling “the last mile of population health.” Vivify’s solutions and services include fully-managed health kits (4G tablets and wireless personal health devices, with 24/7 tech support and logistics services), BYOD solutions, IVR solutions and professional services including workflow consulting, HIT Integration, and optional clinical call center support. Intuitive and simple interfaces define the Vivify experience for both patients and clinicians, with platform flexibility for remotely monitoring any clinical condition, shaping behavior through surveys and assessments, educational video content and virtual visits. Learn more at:

Media Contact:
Amendola Communications for Vivify Health
Joy DiNaro, 847.809.0406 or

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