Frequently Asked Questions

Find quick answers to common questions about our products, services, and policies.

What is the Vivify Health platform and what does it do?

Vivify Health’s remote care management solution is designed to support communication between patients and providers about many health conditions, and to help increase care when the patient is outside of a clinical facility.

Patient engagement and monitoring is accomplished with +HomeTM Managed Health Kits, the +GoTM Mobile App, and an interactive voice response solution (IVR). Vivify Health’s end-to-end platform uses a unique combination of cloud-based services and third-party biometric accessory devices administered by clinicians from the Care Team Portal.

What is the +Home Managed Health Kit?

Vivify Health’s +Home Managed Health Kit is a comprehensive remote monitoring solution that includes a tablet and third-party medical devices that align with the assigned patient’s clinical conditions. This is the optimal solution for patients who have limited technical ability and need a “plug and play” solution. We offer services to assist with the deployment and retrieval of the +Home Managed Health Kit.

What is the +Go Mobile App?

Vivify Health’s +Go Mobile App is a scalable solution that engages large patient populations via their smartphones. Patients download the +Go Mobile App to their Android or iOS devices and can send biometric data, watch educational videos, complete condition-based pathways, send and receive secure in-app text messages, and conduct video visits with their care teams. Vivify Health’s +Go Mobile App can either be downloaded as a native app or utilized via the patient’s browser on their own mobile device.

How many preset care pathways does Vivify Health offer?

With SmartPathTM technology, your care teams can quickly educate and guide patients with dynamically delivered evidence-based content, curated by our in-house master prepared nurse informaticists. Content is available for 40+ stackable, established patient conditions.

Your team can choose and configure the condition-specific preset content relevant to each patient’s health journey. Additionally, custom content creation is possible to support conditions not listed.

Does Vivify Health help with educating patients on setup and usage?

+Home Health Kit

Our +Home Health Kit is a turnkey solution, with a tablet and cellular connection, designed for ease of use. The patient receives their kit from our logistics service and follows six easy steps to get started. In addition, the Vivify Health support team is available to assist with activation and guiding the patient through the process:

  • Unpacking the kit
  • Setting up the kit
  • Explaining what devices are included
  • Walking the patient through the date of birth (DOB) verification and password creation
  • Assisting with Terms of Use acceptance and watching the introductory video
  • Aiding them in answering their first pathway questions

+Go Mobile App

We offer +Go, our mobile app, for patients who prefer to use their own devices and/or are often on the go.

  • Patient receives an SMS text inviting them to the program with a link to download the app.
  • When the patient opens the app, they will be prompted to enter their phone number. They will then receive an SMS text with their PIN to enter the program.
  • The patient is welcomed to the program and, after agreeing to participate and accepting the Terms of Use, they are registered for the program and can begin their pathway.
  • With +Go service level, patients have the option to manually enter biometrics or purchase Bluetooth devices that are delivered to their provider or to their location via Vivify Health logistics service.
Are patient biometrics automatically populated?

Yes, patient biometrics can be auto populated from a paired biometric device or entered manually.

What is the typical timeframe for implementation?

Our implementation services are tailored to meet our clients’ RPM program needs and can have your program up and running in as little as eight weeks.

Does your solution support video visits with the patient?

Vivify Health supports secure virtual patient visits via video using the embedded video capability, which allows up to 10 users to join a call, enabling patients, providers, clinicians, and family members to meet virtually.

Does your team provide technical support for patient troubleshooting?

Yes. The patient’s +Home tablet dashboard has a HELP tab for them to access for any equipment problems. Hours of operation are Monday to Friday, 7 a.m. to 7 p.m. CT, and Saturday and Sunday, 8 a.m. to 4:30 p.m. CT. After hours, messages are recorded.

Does Vivify Health offer reprocessing and logistics services?

Vivify Health offers a reprocessing and logistics service for the +Home Managed Health Kit. These services are performed at the Optum Distribution Center (ODC), which is FDA-registered and Joint Commission Accredited.

What does the Vivify Health platform educational content repository include?

Member education is a key component of Vivify Health care pathways. Educational videos, health tips, and resources are available on-demand, and care team members can push additional educational content to the member. All member education content is sourced from experts in the industry, such as the American Heart Association and the American Diabetes Association. We also have a video library with more than 1,000 videos from Healthwise.

What is Vivify University?

Vivify University is our training process to get new and existing customers up to speed quickly and support them through their implementation and beyond. We prepare you and your teams to connect, manage, and monitor the health of your patients using our Care Team Portal.

Are Vivify Health solutions secure and HIPAA-compliant ?

Vivify Health’s solution is based on HIPAA security and privacy standards. Assessments using HITRUST are conducted to test the controls as it relates to HIPAA.

Is the Vivify Health solution cloud hosted?

Yes, our Care Team Portal is a remotely hosted closed system.

Can Vivify Health solutions integrate with EHR systems?

Vivify Health supports HL7 and API integrations across all major EHRs. To date, most of our integrated customers have used HL7 integration (ADT, ORU, MDM) while some do their own development via open API.

How long has Vivify Health been in business?

Vivify Health was founded in 2009, and the company’s remote patient monitoring (RPM) solution became commercially available in 2013. In 2019, Vivify Health joined Optum®, which is a wholly owned subsidiary of UnitedHealth GroupTM.

In February 2023, Vivify Health received FDA 510(k) clearance for its Care Team Portal. Two months later, the company moved all distribution and logistics activities within Optum.

Products

What is the Vivify Health platform and what does it do?

Vivify Health’s remote care management solution is designed to support communication between patients and providers about many health conditions, and to help increase care when the patient is outside of a clinical facility.

Patient engagement and monitoring is accomplished with +HomeTM Managed Health Kits, the +GoTM Mobile App, and an interactive voice response solution (IVR). Vivify Health’s end-to-end platform uses a unique combination of cloud-based services and third-party biometric accessory devices administered by clinicians from the Care Team Portal.

What is the +Home Managed Health Kit?

Vivify Health’s +Home Managed Health Kit is a comprehensive remote monitoring solution that includes a tablet and third-party medical devices that align with the assigned patient’s clinical conditions. This is the optimal solution for patients who have limited technical ability and need a “plug and play” solution. We offer services to assist with the deployment and retrieval of the +Home Managed Health Kit.

What is the +Go Mobile App?

Vivify Health’s +Go Mobile App is a scalable solution that engages large patient populations via their smartphones. Patients download the +Go Mobile App to their Android or iOS devices and can send biometric data, watch educational videos, complete condition-based pathways, send and receive secure in-app text messages, and conduct video visits with their care teams. Vivify Health’s +Go Mobile App can either be downloaded as a native app or utilized via the patient’s browser on their own mobile device.

How many preset care pathways does Vivify Health offer?

With SmartPathTM technology, your care teams can quickly educate and guide patients with dynamically delivered evidence-based content, curated by our in-house master prepared nurse informaticists. Content is available for 40+ stackable, established patient conditions.

Your team can choose and configure the condition-specific preset content relevant to each patient’s health journey. Additionally, custom content creation is possible to support conditions not listed.

Setup & Support

Does Vivify Health help with educating patients on setup and usage?

+Home Health Kit

Our +Home Health Kit is a turnkey solution, with a tablet and cellular connection, designed for ease of use. The patient receives their kit from our logistics service and follows six easy steps to get started. In addition, the Vivify Health support team is available to assist with activation and guiding the patient through the process:

  • Unpacking the kit
  • Setting up the kit
  • Explaining what devices are included
  • Walking the patient through the date of birth (DOB) verification and password creation
  • Assisting with Terms of Use acceptance and watching the introductory video
  • Aiding them in answering their first pathway questions

+Go Mobile App

We offer +Go, our mobile app, for patients who prefer to use their own devices and/or are often on the go.

  • Patient receives an SMS text inviting them to the program with a link to download the app.
  • When the patient opens the app, they will be prompted to enter their phone number. They will then receive an SMS text with their PIN to enter the program.
  • The patient is welcomed to the program and, after agreeing to participate and accepting the Terms of Use, they are registered for the program and can begin their pathway.
  • With +Go service level, patients have the option to manually enter biometrics or purchase Bluetooth devices that are delivered to their provider or to their location via Vivify Health logistics service.
Are patient biometrics automatically populated?

Yes, patient biometrics can be auto populated from a paired biometric device or entered manually.

What is the typical timeframe for implementation?

Our implementation services are tailored to meet our clients’ RPM program needs and can have your program up and running in as little as eight weeks.

Does your solution support video visits with the patient?

Vivify Health supports secure virtual patient visits via video using the embedded video capability, which allows up to 10 users to join a call, enabling patients, providers, clinicians, and family members to meet virtually.

Does your team provide technical support for patient troubleshooting?

Yes. The patient’s +Home tablet dashboard has a HELP tab for them to access for any equipment problems. Hours of operation are Monday to Friday, 7 a.m. to 7 p.m. CT, and Saturday and Sunday, 8 a.m. to 4:30 p.m. CT. After hours, messages are recorded.

Does Vivify Health offer reprocessing and logistics services?

Vivify Health offers a reprocessing and logistics service for the +Home Managed Health Kit. These services are performed at the Optum Distribution Center (ODC), which is FDA-registered and Joint Commission Accredited.

Education

What does the Vivify Health platform educational content repository include?

Member education is a key component of Vivify Health care pathways. Educational videos, health tips, and resources are available on-demand, and care team members can push additional educational content to the member. All member education content is sourced from experts in the industry, such as the American Heart Association and the American Diabetes Association. We also have a video library with more than 1,000 videos from Healthwise.

What is Vivify University?

Vivify University is our training process to get new and existing customers up to speed quickly and support them through their implementation and beyond. We prepare you and your teams to connect, manage, and monitor the health of your patients using our Care Team Portal.

Compliance & Integration

Are Vivify Health solutions secure and HIPAA-compliant?

Vivify Health’s solution is based on HIPAA security and privacy standards. Assessments using HITRUST are conducted to test the controls as it relates to HIPAA.

Is the Vivify Health solution cloud hosted?

Yes, our Care Team Portal is a remotely hosted closed system.

Can Vivify Health solutions integrate with EHR systems?

Vivify Health supports HL7 and API integrations across all major EHRs. To date, most of our integrated customers have used HL7 integration (ADT, ORU, MDM) while some do their own development via open API.

Company background

How long has Vivify Health been in business?

Vivify Health was founded in 2009, and the company’s remote patient monitoring (RPM) solution became commercially available in 2013. In 2019, Vivify Health joined Optum®, which is a wholly owned subsidiary of UnitedHealth GroupTM.

In February 2023, Vivify Health received FDA 510(k) clearance for its Care Team Portal. Two months later, the company moved all distribution and logistics activities within Optum.